Payment and shipping

Payment methods

You pay for our subscriptions through our payment service provider Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands. The payment methods available to you are shown during the order process. Currently these are:

credit or debit card
Apple Pay (in Safari on Apple devices)

You enter your card details directly in fields provided by Mollie, and Mollie processes them. We do not receive them.

Prices

You see the current prices in the shop on the page of each product, in the basket and, before you submit your order, in the order summary. The price in the order summary is binding. All prices are per licence and term (month or year). What the products do and which terms are available for personal and company accounts is set out in the service description.

Which price applies to you depends on your account type and the country of your billing address:

Personal accounts in the EU: total prices in euros including the VAT of your country, as the German Price Indication Ordinance (Preisangabenverordnung) requires.
Company accounts in the EU: company prices of their own in euros, likewise final prices including the VAT of your country. With a confirmed VAT identification number from an EU country other than Germany, you pay the net price without VAT (reverse charge, see “VAT”).
Personal and company accounts outside the EU: fixed prices of their own in US dollars, which we do not convert from the euro price. No VAT is charged; the price shown is the final price.

Without a subscription you use WebDonkey, WebDonkey Editor and WebDonkey Pages free of charge in the Free scope.

We only raise the price of a running subscription with your express agreement; we tell you about a reduction by email in advance. § 4(1) of our Terms sets out the details.

Bundle discount: if you order WebDonkey Pages Personal or Business together with WebDonkey Premium, or if a WebDonkey Premium subscription is already running in your customer account, we deduct a fixed amount from the price of the first term of the Pages subscription (first month or first year). You see the amount before you submit your order, in the basket and in the order summary, in its own line “Bundle discount with WebDonkey Premium”. If you pay the net price without VAT (reverse charge), we deduct the amount without the tax share it contains. From the first renewal, the regular price applies.

Sales, creator codes, vouchers and bonuses apply to the number of charges stated in the offer, without a number only to the first payment. After that the regular price applies; before it is charged again for the first time, we inform you by email. You can use a creator code or a creator's link for only one order per customer account.

Billing and renewal

Each product in your order is a subscription of its own and is charged separately at the beginning of its term. For this you authorise Mollie with the first payment to collect the subsequent amounts from the same means of payment. You can change the means of payment in your customer account under “Subscriptions”.
Monthly subscriptions are available to all customers. Annual subscriptions are available to business customers (B2B) only; they can only be ordered with a company account.
Subscriptions renew automatically for the chosen term until you cancel.
Three days before each monthly charge we remind you by email, for annual subscriptions 14 days and 3 days before renewal.
If a charge fails, we send you an email and do not retry automatically. You can make the payment later through the link in the email or in your customer account, also with a different means of payment. Without payment the licence ends three days after the renewal date.
We provide invoices and invoice corrections electronically; you find them in your customer account.

Cancellation

You can cancel any subscription, licence, add-on and seat individually at any time with effect from the end of the current term: in your customer account, without logging in via “Cancel contracts here” at the foot of every page, or by email. Each add-on depends on a carrier: the SEO package and the maintenance package on WebDonkey Premium, the maintenance add-on on the maintenance package and the Pages add-on on the Pages plan. If you cancel the carrier and the add-on runs longer, it does not end with it: after the carrier has ended, it becomes a licence of its own with a new licence key, which you can assign to a matching licence in your customer account or cancel. Until it is assigned it unlocks nothing but continues to be charged. If the carrier ends through withdrawal, full refund, chargeback or termination for good cause, the add-on ends with it; an add-on from a different order can be unticked and kept when you withdraw using the “Withdraw from contract” form. § 5 of our Terms sets out the details.

Refunds

On cancellation we do not refund fees already paid pro rata; the licence remains usable until the end of the term paid for. If an add-on ends with its carrier (after a full refund, a chargeback or a termination for good cause), we do not refund the fee for the time after that either. We refund:

after a withdrawal, all payments in accordance with the withdrawal policy, for consumers also the payments for add-ons connected with the withdrawn contract, including from a different order (§ 360 of the German Civil Code), unless you unticked such an add-on when withdrawing and keep it;
a charge after the end of a contract in full, for example if a cancellation was processed late;
for an annual subscription that exceptionally exists with a consumer and is cancelled after the first year, the fee for the time after the end of the contract to the day (Terms § 5(7a)); this does not apply to entrepreneurs, including those established abroad.

Statutory claims remain unaffected in all cases. For every refund you receive an invoice correction (credit note or cancellation invoice) by email; it is also shown in your customer account with the order. The refund goes to the means of payment you paid with. A chargeback by your bank or card provider is not a refund by us and does not change the invoice.

Currency

Customers with a billing address in the European Union pay in euros, all other customers in US dollars. What counts is the country of your billing address, not the language in which you use the shop. While you are not logged in, we show price and VAT for the country derived from your browser's language settings. The price in the order summary is binding.

If your means of payment settles in a different currency, your bank may charge a fee for this over which we have no influence.

VAT

A uniform final price applies in the EU. It contains the VAT of your country (for example 19 % in Germany, 20 % in Austria).

Private customers in the EU: The prices shown are final prices including the VAT of your country.
Business customers in Germany: The prices shown are final prices including 19 % VAT.
Business customers in other EU countries: With a valid VAT identification number you pay the net price without VAT (reverse charge; you owe the tax in your country). We check the number via the EU's VIES system, and again before every renewal; until it is confirmed, the final price including the VAT of your country applies.
Customers outside the EU: The service is not subject to German VAT. We do not charge VAT; the price shown is the final price.

Sales area

We sell to customers with an address in these countries: all member states of the European Union, Switzerland, Norway, the United States, Canada, Australia, New Zealand, Japan and Singapore. We do not currently sell to other countries, such as the United Kingdom or Monaco. Also excluded are these territories outside the EU VAT area: the Canary Islands, Ceuta, Melilla, the Åland Islands, Heligoland, Büsingen, Livigno, Campione d'Italia, Mount Athos and the French overseas territories Guadeloupe, Martinique, French Guiana, Réunion, Saint Pierre and Miquelon, Mayotte, Saint Barthélemy, Saint Martin, Wallis and Futuna, French Polynesia and New Caledonia (addresses in France with a postcode beginning with 97, 986, 987 or 988). Addresses in France with a postcode beginning with 980 (Monaco) are excluded as well. If your address is there, the basket points this out.

Shipping

Our products are digital. Nothing is shipped and there are no shipping costs. Once payment has been received, your licence key is available immediately in your customer account under “WebDonkey licenses”, and you receive the order confirmation by email. You download the apps themselves free of charge with your customer account from the download page.

Questions

For questions about payment or invoices you can reach us at info@webdonkey.io. Otherwise our General Terms and Conditions and the service description apply.

Last updated: 22 October 2026